Just a quick update – our shop is back open for flavored sugar orders. Also, we are back to spinning at private events.
We’ll be back to making cotton candy orders again in the future, I promise. We just have a really big personal project going on (we’re building a straw bale house and I’m the general contractor/main laborer) but I hope that we’ll be moving in this spring and then we can get back to making our full product line again.
We welcomed a baby to our family on February 15th (boy, 9 pounds 7 ounces) and are still figuring out how to run a family and a business at the same time. While I was hoping to be back to fulfilling orders by now, it isn’t possible for us to do both smoothly yet.
We are gradually opening our shop back up in phases. First phase is making custom flavored sugar orders for our repeat and business customers. I know how important your supply chain is so we are making you a priority! If that’s you, either send us a message through the Contact Us form or email us at firstname.lastname@example.org with your order details. We’ll email you a link to pay within 24 hours and get your order shipped out ASAP.
Next, we will open up all sugar orders through our website. I don’t have a firm date for that, sorry, but it will probably be by May. After that we will open up completely to all flavored sugar and cotton candy orders.
We want to be able to provide the best products and service we can, so we appreciate your patience.
Just a quick update on our production and shipping timeline!
We make cotton candy orders on Monday, Wednesday and Friday afternoon. We ship cotton candy orders on Tuesday, Thursday, and Saturday. So any order placed before noon (Arizona time) on the production day will ship the next shipping day. For example, if you order between noon Friday and noon Monday, we’ll ship the following Tuesday. But if you order Friday morning before noon we’ll ship on Saturday. As always, if you’d like up to ship your order at a later date for the freshest possible cotton candy leave a note and we’ll schedule your order to ship later.
We are making and shipping flavored sugars as soon as possible, but this can take up to 2 weeks. If you have an in-hands date for your sugar order please let us know in the order notes so we can prioritize your order.
While we are not experiencing any delays, some of our suppliers are so we may not have all our flavors available.
If you’re a regular customer you already know that we use the Post Office to ship all of our orders. They’re the cheapest, fastest and most reliable way to ship both super light cotton candy and 20 pounds of sugar.
You may have heard that the US Postal Service is in trouble, especially since the spread of the coronavirus.
While I don’t think we’re the best source for the reasons USPS is in dire straights, it is important to let you know that we would be in dire straights, too, if USPS goes out of business. And it’s important to note that the source of the problem is not that they are losing money on each package. They are not allowed to charge below the actual cost it takes to ship a package. John Oliver just did a great explainer on what’s happening.
US Postal Service is the reason we can offer free shipping on all orders, from a single tub of cotton candy (currently small bag due to supply chain issues) all the way up to however many pounds of sugar you want. The shipping industry would be turned upside down if USPS goes under. Because FedEx and UPS charge much more we’d have to raise our prices, possibly by half as much. You probably wouldn’t be able to buy small amounts of cotton candy or sugar samples anymore. It would be complete chaos for us resulting in higher prices and slower shipping times. This wouldn’t just be a problem for us, most small businesses like ours rely on the Post Office.
If you’re concerned, please contact your representatives and let them know that you support the US Postal Service.
One of the most common questions we get is: what kind of cotton candy machine do you recommend? And we’re happy to help. Our sugars can be used in any cotton candy machine, but we’ve had great success with 2. Each one serves a different purpose.
Here at SpunLight we sell cotton candy every way we can. There’s our online store. We also spin at private events in the Tucson and Phoenix area. We are even at large festivals making 1000+ servings in a weekend. And we make bulk orders for corporate events, conventions, marketing campaigns, and restaurants.
This is what sets us apart from other online cotton candy sellers, most of our customers see us face to face and try the cotton candy right in front of us. That’s why we care so deeply about how each flavor tastes. We want you to feel the same pleasure when your customers say, “This is the best cotton candy I’ve ever had!” Anyway, this is all to say: you can trust these recommendations.
It’s easy to use, easy to clean, and makes nice fluffs. We switch through a lot of flavors at events and when we’re filling out online orders – this is great for that. You just throw in a scoop of sugar and the cotton candy appears. The spinning head isn’t huge so one flavor will run out after a serving or two and you’ll be ready for another flavor.
It’s perfect for events, too. It weighs about 25 pounds and the metal pan is 21 inches in diameter, so it’s easy to carry to events and set up quickly. It’s pretty quiet so you can take orders and make small talk with customers. This is the machine we use to make our perfect balloon shaped cotton candies. We’ve made cotton candy animals and flowers with it, too. It makes super fluffy, fine, melt in your mouth cotton candy.
There are a lot of machines that are similar to this brand, and we’ve had varying annoyances with all them. This machine isn’t 100% reliable either, but it’s been the best of the bunch. We always have a backup because sometimes it breaks down. With this model we’ve had the power connection from the heating element to the spinning head fly off. Sparks will fly, it’s very exciting.
We use this machine when we have a lot of one flavor to make. It’s always ready to go in our factory. The fluff comes out super fast and the quality is really good. It’s still nice and fluffy without being grainy. The spinning head holds about a half pound of sugar, that’s a lot of servings.
Lots of people and companies will use a machine like this at events, but we don’t. It tends to be loud, sometimes smoky, and doesn’t make beautiful, Instagram worthy cotton candies. It’s also much heavier and larger than the Clevr.
But it is completely reliable. It’s more expensive than the Clevr, but it’s never broken down for us. We’ve bought 7 of the Clevr machines over 3 years and only one of these Paragons since we started business 8 years ago.
Well I hope this helps you! Good luck with your cotton candy enterprise, whether it’s a new business or just an occasional good time. The machine you use makes all the difference!